Conflict Management Skills for Managers

• To understand the basic psychology of conflict and the difference between constructive and destructive conflict.
• To raise awareness of delegates’ own conflict management styles by using the Thomas-Kilmann Conflict Mode Instrument.
• To practice, through tailor-made case studies, how to nip issues in the bud and effectively manage workplace conflict with members of one’s team.
• To develop key strategies and confidence in managing everyday workplace conflicts with team members.

• Personal perceptions of conflict.
• Exploring the impact of different conflict management styles.
• To gain a basic understanding of the psychology of conflict.
• To practice key communication skills and strategies that help to de-escalate conflict situations.
• To understand the warning signs of conflict and how to nip these in the bud.
• To learn the skills necessary to effectively resolve conflict with team members.

The course combines trainer input, group discussion and numerous interactive activities, including role plays and/or case studies.

Managers who want to gain the skills and confidence to prevent and resolve workplace conflict informally and at an early stage.