During this period of social distancing, it is more important than ever that we find ways to maintain connections with our friends, colleagues, and family. ZOOM and other video conferencing program enable us to see, as well as hear, people, which is vital for those with hearing loss. While there are some privacy and security concerns about these program, used effectively they can help us remain in contact with society. Below are some documents that can assist in utilizing these programs.

1. Setting Up Integrated Captioning with Zoom Paid Accounts
2. Speech-to-Text Options
3. Embedded Captioning Option
4. Version 1.0 List of Things & Steps Needed to Set Up FREE Captions for Zoom Meetings
5. Version 2.0 List of Things & Steps Needed to Set Up FREE Captions for Zoom Meetings

Here are some tips for communicating with someone with a hearing loss:

1. Speak up, but do not shout.
2. Speak slowly and clearly — don’t overemphasize.
3. Rephrase rather than repeat a misunderstood sentence.
4. Cut out background noise by moving away or turning off the TV or radio.
5. Face the person in good light.
6. Do not obscure your mouth with your hand or cigarette, and avoid chewing gum when you speak.
7. Ask the person what can be done to make communication easier.

Donna Wayner, one of the founders of the HLAA Albany Chapter, has written an article for the New York City HLAA Affiliate. She brings personal experience and her professional background to explore the tools needed to successfully communicate with a person with hearing loss.

More Information

• Dealing with Hearing Loss
• Communication Tips for Families
• Work-Related Tips
• The Cochlear Implant
• Assistive Devices